Refund policy

Return & Refund Policy

Last Updated: 31 July 2026

At LoDair, we are committed to delivering high-quality products and ensuring customer satisfaction. Every product is carefully made to order and inspected before dispatch. If you experience any issues with your order, we're here to help.

1. Return Eligibility

We accept returns, replacements, or refunds only if:

• You receive a damaged product.

• You receive a defective product.

• You receive the wrong product or an incorrect size due to our error.

• Your order is confirmed as lost in transit by the courier partner.

To be eligible, the product must be unused, unwashed, in its original condition, and returned with all original packaging and tags where applicable.

All claims must be submitted within 3 days of delivery. Requests received after this period may not be eligible for a replacement or refund.

2. Required Proof

To help us investigate your claim, please contact contact@lodairwear.com and provide the following:

• Your Order Number.

• A clear 'unboxing video' recorded from the moment the sealed package is opened.

• Clear photographs of the product.

• Photographs of the original courier packaging.

• A brief description of the issue.

Please note that claims submitted without sufficient evidence, including an unboxing video where required, may not qualify for a replacement or refund.

3. Non-Returnable Items

As all products are made to order, we do not accept returns or refunds for:

• Change of mind.

• Incorrect size selected by the customer.

• Personal preference regarding color, design, or fit.

• Minor color variations caused by screen settings or the digital printing process.

• Normal wear and tear.

• Products that have been worn, washed, altered, or damaged after delivery.

• Damage caused while opening the package using scissors, knives, cutters, or other sharp objects.

Please review the size chart carefully before placing your order.

4. Exchanges & Replacements

If your claim is approved, we will arrange a replacement for the damaged, defective, or incorrect product, subject to product availability.

Replacement orders are generally processed and dispatched within 2–3 Business Days after approval.

If the original product is unavailable, we may provide a similar product of equal value or issue a refund at our discretion.

5. Refund Process

Once your claim has been approved and verified, your refund will be initiated.

Approved refunds will be processed to your original payment method within 3-5 Business Days.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

6. Lost or Delayed Shipments

If your shipment is confirmed as lost in transit by the courier partner, you will be eligible for either:

• A replacement product, or

• A full refund.

If your order experiences an unexpected delivery delay, we will work with our courier partner to investigate the shipment and keep you informed until the issue is resolved.

7. Return Shipping Costs

If your claim is approved due to our error, a damaged product, a manufacturing defect, or an incorrect item, LoDair will bear any applicable return shipping costs.

If a return request does not qualify under this policy, any return shipping costs will be the responsibility of the customer.

8. Order Cancellations

Orders may only be cancelled before production begins.

Once production or shipping has started, cancellation requests may not be possible, as every product is made specifically for each order.

9. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us.

Store Name: LoDair 

Email: contact@lodairwear.com